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Public Sector - Interactive Government
In the public sector, government agencies of all types – including federal, state and local – are striving to improve constituent services and increase operational efficiencies. Yet they are burdened with complex processes that can force them to juggle a combination of paper and electronic systems to complete a single process. The business cost of these paper-bound processes can be significant, including delayed delivery of critical human services, poor coordination in an emergency or compromised defence-related intelligence. Indigo Pacific partners with Adobe to deliver the best possible solution to meet each government agency's needs.
Adobe Intelligent Document Platform for Government
The Adobe Intelligent Document Platform is the backbone for Interactive Government. It helps agencies improve and streamline people-centric processes by enabling process automation that extends beyond the department's network to include citizens, businesses and other government departments, extending privacy and security controls to the document level and empowering people with a richer, more compelling and collaborative experience. The types of projects that can benefit from Interactive Government include: Benefits & Services Administration; Case Management; and Records Management. These projects are delivered via Intelligent Forms and Secure Information Sharing.
Who can benefit from Secure Information Sharing?
Any agency that works with sensitive information and that must exchange that information with others securely including: Defense/Intelligence; Public Safety; Criminal Justice; Law Enforcement; and Social Services.
Case Management
Indigo Pacific and Adobe can help government departments significantly improve the effectiveness of their case management efforts by enabling staff, mobile workers and third parties to access, manage and exchange case related information instantly, more securely any time, any place. Government departments and case managers are striving to increase their effectiveness and responsiveness, internally and externally. They are being driven by mandates to integrate and automate processes within and beyond their own departments. Yet, they face many obstacles. Among these are a legacy of paper bound workflows, back-end systems that were never designed to interact with constituents and other agencies, standalone applications that don’t share information with each other, and strict requirements to protect the security, privacy and authenticity of case related communications and materials.
What types of agencies will find value in these solutions?
Any agency whose mission is to serve constituents such as: Health & Human Services; Labour Departments; Education; National Pensions/CentreLink; Housing Authorities; and more.
Secure Information Sharing
Adobe helps government agencies create an environment of trust, where agencies can protect the privacy and authenticity of communications at each step of the process, within and beyond their network. Whether considering defense and intelligence or civilian applications, the need to securely and privately share information inside and outside agencies is a topic of intense focus in government agencies around the world. Defense and intelligence mandates, such as the Homeland Security Information Sharing Act and the European Union’s Lisbon Strategy, highlight the need to share actionable information, meanwhile protecting security and privacy by exposing it only to those entities that truly need access.
Benefits and Services Administration
Agencies need to deliver better service by getting the right information to the right people at the right time, including constituents, mobile workers, service providers and other agencies. Government agencies that provide benefits and services to constituents are faced with a number of daunting challenges. Even as they struggle to respond to high volumes of claims in a timely manner, many agencies are striving to deliver services more efficiently and cost-effectively. Yet traditional back office systems were never designed to integrate constituents into the business process or offer easy-to-use online services. Similarly they weren’t designed to control the privacy and security of that information outside of the agency’s network. Complex processes, which often involve constituents, case workers, field offices and third-party service providers, remain dependent upon paper forms and case documents. And given the diversity of constituents, agencies must address the reality that some people will still insist on working with paper for the foreseeable future.
- sydney
- melbourne
- canberra
- singapore
- hong kong
- kuala lumpur
- beijing
- shanghai
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